Refund Policy

Introduction

Elite Scholar Studios aims to deliver services according to the agreed scope, requirements and project milestones. Because many services involve custom work, refund eligibility depends on the nature and stage of the project.

This policy explains when a refund may be considered and how a request is assessed. It applies alongside the written agreement for your specific project, which takes precedence where the two differ.

Eligibility

A refund request may be considered where the delivered service materially fails to meet the agreed written scope and the issue cannot reasonably be resolved through the included revision process.

Dissatisfaction with subjective preferences that fall within the agreed scope, or issues caused by information not provided at the briefing stage, are generally addressed through revisions rather than refunds.

How to Request a Refund

Refund requests should be sent to info@elitescholarstudios.com with your project reference, a description of the issue and any supporting material. We will acknowledge the request and confirm what information is needed to assess it.

Request Period

Refund requests should be submitted within 14 days of the relevant service delivery or milestone, unless the written agreement states a different period.

Partial Completion

Where work has already been completed, an approved refund may be partial and may take into account the work delivered and the resources committed to the project.

Custom Work

Custom development, design, content and other work that has substantially progressed may not be refundable once the agreed work has been delivered or approved.

Client-Requested Changes

Changes in preference, direction or requirements after work has started may be treated as new scope rather than a reason for a full refund.

Assessment

Each request will be reviewed against the written scope, project status, communications and delivered work. We aim to complete this review and respond within a reasonable timeframe after receiving the information needed.

Processing

If a refund is approved, it will normally be returned through the original payment method, subject to payment-provider processing times.